Think of 2 businesses—one that provides a product and one that provides a service—that seem to do an

Think of 2 businesses—one that provides a product and one that provides a service—that seem to do an extraordinary job at customer service. In your opinion, is this related to how they have set up their operations and/or supply chain? In what ways? Then, think of a specific business that does poorly at customer service … Continue reading "Think of 2 businesses—one that provides a product and one that provides a service—that seem to do an"